Emmanuel Digitalz

Privacy Policy

Last updated: August 12, 2026

1. Who we are

Emmanuel Digitalz ("we", "us", or "our") operates a digital product shop through WhatsApp and related web services at https://emmanueldigitalzhub.tech. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our WhatsApp Business account, website, or admin-powered services.

2. Information we collect

Depending on how you use our services, we may collect:

  • WhatsApp identity data: phone number, WhatsApp profile name/display name, and message timestamps.
  • Conversation data: messages you send (including product choices, country selection, quantity, and support requests) and our automated replies.
  • Order & payment data: order IDs, selected products, quantities, country, currency, payment status, payment reference IDs from payment providers, and delivery status.
  • Technical data: limited server logs such as IP address, request time, and user agent when you visit our website or payment/callback pages.
  • Admin account data: email and hashed password for authorized staff who manage the shop.

We do not intentionally collect sensitive personal data (such as government ID numbers, biometric data, or health information). Please do not send such information via WhatsApp.

3. How we use your information

We use personal information to:

  • Respond to WhatsApp messages and run the shopping conversation flow
  • Create and fulfill digital product orders
  • Process payments through third-party payment providers
  • Deliver purchased digital content (e.g. credentials, access instructions)
  • Provide customer support and resolve disputes
  • Prevent fraud, abuse, and unauthorized access
  • Operate, secure, and improve our services
  • Comply with legal obligations

We do not sell your personal information.

4. WhatsApp / Meta messaging

Our customer chat experience is delivered through WhatsApp, a service provided by Meta Platforms. When you message our business number, Meta processes message delivery according to WhatsApp's own terms and privacy policy. We receive webhook events and use the WhatsApp Cloud API to send replies related to your shopping or support request.

Message content is used only to process your request, fulfill orders, and provide support. We do not use WhatsApp conversations for unrelated advertising.

5. Payment providers

Payments may be processed by third-party providers such as Paystack and/or Flutterwave (depending on your country). Those providers may collect payment details directly under their own privacy policies. We typically receive payment status, amount, currency, and reference identifiers — not your full card or bank credentials.

6. Sharing of information

We may share information with:

  • Service providers that help us operate the platform (hosting, database, WhatsApp/Meta messaging APIs, payment processors)
  • Authorities when required by law or to protect rights, safety, and security

We require processors to use data only for providing their services to us and to protect it appropriately.

7. Data retention

We retain conversation, order, and delivery records for as long as needed to fulfill orders, provide support, maintain business records, prevent fraud, and meet legal or accounting requirements. Admin access logs and technical logs are kept for a limited operational period unless a longer retention period is required.

You may request deletion of personal data associated with your WhatsApp number by contacting us (see below). We may retain limited information where we must do so for legal, security, or dispute-resolution reasons.

8. Security

We use reasonable technical and organizational measures to protect personal data, including HTTPS encryption in transit, access controls for the admin panel, hashed admin passwords, and server hardening practices. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may request to access, correct, or delete personal information we hold about you, or ask us to stop processing your data for support/marketing communications.

To make a request, email admin@emmanueldigitalz.com from a contact method that helps us verify you (ideally including the WhatsApp number used with our service).

10. Children

Our services are intended for adults who can form a binding contract in their jurisdiction. We do not knowingly collect personal information from children under 13 (or the minimum age required in your country). If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.

11. International processing

Our servers and service providers may process data in countries other than your own. By using our WhatsApp shop or website, you understand that your information may be transferred to and processed in those locations with appropriate safeguards where required.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of our services after an update means you accept the revised policy.

13. Contact us

For privacy questions or requests, contact:

Admin login · Terms of Service